SITE299 PRIVACY POLICY

Welcome to SITE299. Your privacy is important to us. This Privacy Policy explains how SITE299 collects, uses, stores, protects, and shares your personal information when you use our platform, websites, microsites, products, services, and related technologies.

By accessing or using SITE299, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

SITE299 is a business microsite and digital business platform that helps entrepreneurs, startups, creators, freelancers, and local businesses create professional online business profiles, generate leads, showcase services, receive enquiries, and manage customer interactions.

This Privacy Policy applies to:

• SITE299 website
• Microsites created using SITE299
• Dashboard and admin systems
• Mobile and web experiences
• AI-powered features and integrations
• Analytics and communication services

2. INFORMATION WE COLLECT

We may collect the following categories of information.

2.1 Information You Provide

When you create an account, subscribe, or use SITE299, we may collect:

• Full name
• Business name
• Email address
• Mobile number
• Business category
• Business address
• Social media links
• Business descriptions
• Photos, logos, videos, and uploaded media
• Payment and billing details
• WhatsApp contact information
• Customer enquiry details
• Support communications

2.2 Information Collected Automatically

When you use SITE299, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Session information
• Referring URLs
• Page visits and interactions
• Click activity
• Analytics data
• Time spent on pages
• Geographic location (approximate)
• Cookies and tracking identifiers

2.3 Visitor Data on Microsites

If users visit a microsite created using SITE299, we may collect:

• Visitor interaction analytics
• Enquiry form submissions
• WhatsApp click events
• Call button clicks
• Device and browser information
• General traffic behavior

This data helps business owners understand customer engagement and improve business performance.

3. HOW WE USE YOUR INFORMATION

We use collected information to:

• Create and manage business microsites
• Provide customer support
• Process subscriptions and payments
• Enable WhatsApp and enquiry integrations
• Improve platform performance
• Monitor analytics and engagement
• Personalize user experiences
• Send platform notifications and updates
• Prevent fraud and abuse
• Maintain platform security
• Improve AI-powered tools and automation
• Comply with legal obligations

4. AI FEATURES AND AUTOMATION

SITE299 may provide AI-powered tools and automation features including:

• AI-generated captions
• AI-generated business descriptions
• AI chat assistance
• Automated customer replies
• AI recommendations
• Smart content suggestions

When using AI features, uploaded content and business information may be processed to generate relevant outputs and improve platform functionality.

We do not sell confidential business information to third parties for advertising purposes.

5. PAYMENT INFORMATION

SITE299 may use third-party payment providers such as Razorpay or other payment gateways to process subscriptions and transactions.

We do not directly store complete credit card or banking information on our servers.

Payment providers may collect:

• Billing information
• Transaction details
• Payment identifiers
• Subscription status

All payment processing is subject to the policies of the respective payment provider.

6. WHATSAPP AND THIRD-PARTY INTEGRATIONS

SITE299 may integrate with third-party services including:

• WhatsApp
• Meta platforms
• Google services
• Analytics tools
• Payment gateways
• Communication APIs

When users interact with these services through SITE299, certain information may be shared to enable functionality.

Third-party platforms operate under their own privacy policies and terms.

7. COOKIES AND TRACKING TECHNOLOGIES

SITE299 uses cookies and similar technologies to:

• Improve user experience
• Maintain sessions
• Analyze traffic and usage
• Understand visitor behavior
• Optimize advertising performance
• Improve platform functionality

We may use:

• Essential cookies
• Analytics cookies
• Performance cookies
• Marketing and advertising pixels
• Session storage technologies

Users may disable cookies through browser settings, although some platform features may not function properly.

8. META PIXEL AND ANALYTICS

SITE299 may use analytics and advertising technologies such as:

• Meta Pixel
• Google Analytics
• Conversion tracking
• Event tracking

These tools help measure:

• User engagement
• Ad performance
• Conversion activity
• Traffic sources
• Business interactions

Analytics data may be aggregated and anonymized where possible.

9. DATA SHARING

We do not sell personal information.

We may share information with:

9.1 Service Providers

Third-party vendors who help us operate the platform including:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Communication services
• AI infrastructure providers

9.2 Legal Requirements

We may disclose information if required by:

• Applicable law
• Government authorities
• Legal proceedings
• Fraud investigations
• Security enforcement

9.3 Business Transfers

If SITE299 undergoes a merger, acquisition, or business transfer, user data may be transferred as part of that transaction.

10. DATA SECURITY

We implement reasonable technical and organizational security measures including:

• Encrypted connections (SSL/HTTPS)
• Secure authentication systems
• Restricted administrative access
• Monitoring systems
• Secure hosting infrastructure

However, no internet-based system can guarantee complete security.

11. DATA RETENTION

We retain information:

• While accounts remain active
• As required for legal obligations
• For fraud prevention
• For dispute resolution
• For business operations

Users may request deletion of their data subject to applicable legal requirements.

12. YOUR RIGHTS UNDER DIGITAL PERSONAL DATA PROTECTION ACT, 2023 (Section 17)

As a "Data Principal" under the Digital Personal Data Protection Act, 2023, you have the right to:

1. VERIFY YOUR DATA

• Request what personal data we hold about you
• Get summary of data in readable format
• Contact: privacy@site299.in

2. CORRECT INACCURATE DATA

• Request correction of wrong information
• Update business name, address, email, etc.
• Contact: support@site299.in

3. ERASE YOUR DATA

• Request deletion of your account and data
• Exception: Data required for legal obligations may be retained
• Contact: grievance@site299.in

4. FILE GRIEVANCES

• Report privacy violations or data misuse
• We will respond within 21 days
• Contact: grievance@site299.in

5. WITHDRAW CONSENT

• Withdraw consent for data processing
• Will not affect processing done before withdrawal
• Contact: grievance@site299.in

To exercise any right, contact us through official support channels.

13. ACCOUNT DELETION

Users may request account deletion through:

• Dashboard settings
• Support requests
• Official communication channels

Certain data may be retained where legally required.

14. CHILDREN'S PRIVACY (Digital Personal Data Protection Act, 2023 - Section 9)

SITE299 is not intended for users under the age of 18.

We do not knowingly collect personal information from children under 18.

If we discover we have collected data from a child under 18:

• We will delete it within 30 days
• We will notify parents/guardians

Parents/guardians may contact us to request deletion: grievance@site299.in

15. INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in locations outside your country of residence depending on our infrastructure and service providers.

We take reasonable steps to ensure data protection standards are maintained.

16. THIRD-PARTY LINKS

SITE299 may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external platforms.

Users should review the privacy policies of third-party services separately.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Updated versions will be published on our platform with revised effective dates.

Continued use of SITE299 after updates constitutes acceptance of the revised policy.

18. CONTACT US

For privacy-related questions, support, or legal requests, contact:

19. EXPLICIT CONSENT (Digital Personal Data Protection Act, 2023 - Section 4)

By using SITE299, you must provide explicit consent through:

• ✅ Checkbox: "I agree to this Privacy Policy and Data Collection"
• ✅ Separate checkbox: "I agree to receive communications from SITE299" (optional)

You may withdraw consent at any time by contacting us or deleting your account.

Withdrawal of consent will not affect processing done before withdrawal.

20. GRIEVANCE OFFICER (Digital Personal Data Protection Act, 2023 - Section 24)

In compliance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer:

We will respond to all privacy complaints within 21 days.

21. CONSENT

By using SITE299, you acknowledge that you have read, understood, and agreed to this Privacy Policy.